Community Centre Refund & Cancellation Policy
Refunds & Transfers
Try our courses and, if you are not satisfied, please come in and tell us why. We will do our best to make you happy or refund your money.
- A $5 processing fee will be charged for all program refunds and transfers.
- To get a full refund, you must apply 48 hours before the first class. A pro-rated refund will be given for cancellations received up to 48 hours before the second class. No refunds will be granted after the second class. All refunds are either by credit card or cheque.
- Transfers to another class will be made if there is space; the $5 processing fee will be charged for transfers.
- Birthday party refunds or transfers require two weeks’ notice. A $5 processing fee will be charged for all refunds and transfers. All refunds are either by credit card or cheque.
The decision to run a course is made approximately one week prior to the course start date. Minimum class numbers must be registered by that time to avoid cancellation. Please register early to avoid disappointment for yourself, others and the instructors.
A full refund will be made if a class you registered in is cancelled.
Registration Payment NOTE:THIS SECTION SHOULD BE WITH REGISTRATION MATERIAL
Fees are payable at the time of registration.
-Please make cheques payable to: Kerrisdale Community Centre. A handling fee of $20 will be charged for NSF cheques.
-Cash, cheque, debit card, Mastercard and Visa accepted.
-GST is included in program fees.
Vancouver Park Board Swimming Lesson Refund Policy
Full refund will be given if cancellation notice is received five or more days before the start of the program. If cancellation notice is received one to four days before the start of the program, participant can either transfer to a future lesson set, if available, or refund amount will be the activity fee minus the cost of one class. If cancellation notice is received after the first program date (class/lesson), and five or more days before the second program date (class/lesson), refund amount will be the activity fee minus the cost of one class. If cancellation notice is received less than four days before the start of the second program date (class/lesson), refund amount will be the activity fee minus the cost of two classes. No refunds are issued for requests received after the second scheduled date of the program.
Fees for one or two-day programs (private lessons) are non-refundable.